Store Manager

Responsibilities

• Customers are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary customer service.
• All company managers are expected to be professional at all times and provide appropriate leadership for the staff and the store.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Trains staff on how to give exemplary customer service and ensures staff is held accountable.
• Ensures staff is in compliance with applicable state and/or county food safety certifications and registration.
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures perishables are rotated and stocked per company standards.
• Manages mark-downs per company standards.
• Views the store as a whole and assists customers in all areas of the store.
• Ensures staff is in compliance with applicable state and/or county food safety certifications and registration.
• Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
• Partners with staff to ensure adequate product knowledge to meet customers’ needs.
• Completes and conducts all store staff performance evaluations with input from the department managers.
• Grants wage increases when appropriate in accordance with company standards.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintains clear and direct communication with store staff.
• Manages business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Ensures that all Ultimate edits are made in a timely manner.
• Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores).
• Effectively trains new store management in proper store and department operations.
• Encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition.
• Answers (and ensures store staff answers) customer questions per company standards.
• Monitors all departments and holds department managers accountable for store operational duties.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing store duties).
• Safeguards store paperwork and reports are completed in a timely manner (including Monthly Manager’s Report).
• Efficiently and accurately completes the DSR and Manager's Cash.
• Communicates all issues with home office and ensures issues are resolved.
• Maintains store appearance and cleanliness.
• Responds quickly to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.

Qualifications

• A high school diploma or GED is required.
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to manage changing priorities.
• Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand.
• Possesses excellent customer service skills.
• Highly organized with great attention to detail and take direction and follow through.
• Proficient in MS Word, Excel and Outlook.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• good4u Crew Member Discount
• Npower Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Full-Time Crew Members (30+ hours/week)
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retail Savings Plan (401k) with discretionary Company Match
• Health Savings Account (HSA) with Company Match
• Diversity Statement
• Physical Capabilities And Environmental Demands