Store Manager

Reports To

Regional Manager

About the Role

As a Store Manager, you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

Responsibilities

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Leadership leads store staff in meeting sales, service, and operational expectations
• Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard
• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment

Qualifications

• Minimum 3-years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise and or supplies
• See and distinguish between fabric patterns and colors

Workplace

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Create a culture of learning and development, ensuring training tools are leveraged
• Serves as a role model to all store team members and provide enthusiastic motivational leadership
• Create a steady pipeline of external talent through recruitment
• Holds regular store meetings ensuring all store team members are up to date with all company directives

Customer Experience

• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction

Benefits

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.