Store Manager

About the role

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store.

Vision and Purpose: Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Responsibilities

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved.
• Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times, and by conducting himself/herself in a manner that will influence and earn the respect of team members and management.
• Displays a positive and enthusiastic attitude so as to inspire and motivate others to achieve and attain goals.
• Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement. Recognizes strengths and identifies root cause of operational problems. Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.
• Motivates, persuades, and influences the actions of others.
• Establishes a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best. Ensures all team members, guests and vendors are treated with respect and valued for their contribution.
• Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
• Maintains open communication with team members and management, encouraging participation and idea sharing.
• Maintains accuracy of team member data in system records to ensure team members receive eligible Total Rewards.
• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Complies with Company policies and practices.
• Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees.
• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Complies with Company policies and practices.
• Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees.
• Works a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.
• Typical hours should aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods.
• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.
• Work Schedule: During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Note: Hours will increase during peak selling periods.

Qualifications

• Education Required: Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience
• Preference will be given to candidates with specialty retail or jewelry experience
• Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience
• Preference will be given to candidates with specialty retail or jewelry experience
• Preference will be given to candidates that are Diamond Council of America (DCA) certified
• Technical/Other Skills Required: Advanced Communication skillset, both written and verbal. Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools. Strong interpersonal skills to build effective employee and customer relationships. Advanced presentation skills to provide effective team member training and excellent customer presentations. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Ability to plan and organize tasks to meet deadlines and expectations. Ability to work independently without immediate supervision. Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team. Ability to understand and thoroughly explain detailed information. Reliable and dependable.

Benefits

Base pay, $50,000 – $84,700 plus commission on sales. Final pay rate shall be determined and is based on experience and qualifications.

Schedule

During non-peak periods, managers should aim for a five-day, 40-hour work week. Schedule based on the right time to effectively run your business. A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team. Note: Hours will increase during peak selling periods.