Store Manager

Responsibilities

• Trains, motivates, and supervises store staff, providing guidance, feedback, and support to foster a positive work environment.
• Creates and implements strategies to drive sales growth and achieve store targets.
• Creates and maintains scheduling for store team members.
• Exercises discretionary authority, prepares reports, and holds self and team accountable for performance measures and execution of organizational initiatives.
• Creates an environment of kindness and empathy towards pets and pet parents.
• Consistently communicates our commitment to holistic pet wellness.
• Ensures that the store maintains excellent customer service standards, addressing customer inquiries, concerns, and complaints promptly and professionally.
• Manages day-to-day store operations, including opening and closing procedures, cash handling, and banking.
• Executes merchandising strategies to optimize product displays and maximize sales.
• Shares product knowledge and suggestions to fit customer needs and promote pet health.
• Performs front-end duties such as handling the cash register, bagging, replenishing merchandise, and preparing displays.
• Oversees all aspects of inventory such as merchandise replenishment, inventory, adjustments, weekly cycle counts, store transfers, RTVs, and shipment processing.
• Represents the company professionally in interactions with customers, suppliers, and other stakeholders.
• Organizes special store events and promotions in store and drives initiatives to enhance customer loyalty, retention, and satisfaction, such as loyalty programs, promotional events, and customer engagement activities.
• Maintains cleanliness, organization, and safety standards within the store environment.
• Stays informed about industry trends, competitor activities, and market developments to remain competitive in the retail landscape.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field preferred or equivalent work experience.
• Must be 18 years or older.
• Passion for extraordinary customer service and the well-being of pets.
• Minimum 2 years of professional retail sales experience.
• Minimum 2 years of professional managerial experience.
• Budget and P&L management experience preferred.
• Willingness to be educated about the products and services offered.
• Demonstrated ability to meet sales targets.
• Excellent communication skills—both verbal and written.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Time management and organizational skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Programs and Benefits

• Full-time team members enjoy the following:
• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Paid time off – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs
• $52,000-$65,000 Annually DOE/DOQ