STORE MANAGER

About the role

The store manager is responsible for the successful operation of the store. This includes achieving satisfactory sales and profits as set forth by a specific operating budget. The store manager also directly supervises sales workers in the grocery department.

Responsibilities

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Recruit, interview, hire, train, evaluate personnel performance, demote, promote and terminate store employees when necessary.
• Inspect all employees to ensure they are following company policies and standards.
• Constantly measure performance, evaluate and take corrective action.
• Instruct staff on how to handle difficult and complicated sales.
• Assure productivity of employees through example and leadership.
• Achieve sales and profit objectives through example and leadership.
• Examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised.
• Achieve maximum productivity by planning, developing and maintaining work schedules, records of employees' work schedules, time cards and all other necessary records.
• Organize, calculate and accurately enter daily sales information and sent to the corporate office.
• Maintain constant up to date knowledge of local competition.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Control store expenses
• Plan budgets and authorize payments and merchandise returns.
• Provide adequate supervision to reduce loss due to theft.
• Stay familiar with all emails and memos.
• Maintain and preserve company property.
• Prevent overstocks and/or out of stocks through correct product ordering.
• Develop favorable customer image through cleanliness, attractiveness and employee conduct by providing necessary supervision.
• Review and monitor all scheduled shift hours.
• Abide by all city, county, state and federal regulations.
• Assist in all areas that need attention or assign a person the complete the task.
• Record all sales at the time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company policy.
• Verify all money from the previous day and calculate the daily deposit and sign off on office count.
• Prepare end of the week reports accurately, or insure that they are done by trained employees.
• Properly record all hours worked on the computer, time card report and sign the time punch report verifying all hours worked.
• Total time punch report accurately to insure employees are paid correctly.
• Verify and close out payroll.
• See that all new employees on each shift are trained.
• Maintain warning notices to reflect a continuous performance record of all employees.
• Advise supervisor of any personnel situations or policy violations having a negative effect on store operations.
• Check all equipment for proper working conditions.
• Responsible for controlling payroll within budget guidelines.
• Enforce correct vendor check-in procedures, within company guidelines and as instructed by supervisor.
• Keep safe locked at all times.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by supervisor.
• Responsible for opening and closing the store.
• Complete shift-checkout report at appropriate times as instructed by supervisor.
• Notify supervisor immediately if the bank deposit is not made on a daily basis.
• Share the responsibility for controlling the inventory in the store.
• Order and maintain merchandise to prevent out of stocks.
• Build and maintain displays that are sellable.
• Prepare and maintain perishable foods according to company standards and as instructed by supervisor.
• Maintain coolers, shelves and displays by keeping them full and fronted at all times.
• Properly clean and maintain store equipment.
• Perform other job related tasks as requested by the management staff.
• Observe management schedule by opening and closing the store on time.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Ambition - The drive to achieve personal advancement.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Competitiveness - Willingness to strive to get ahead or to finish projects.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills - Ability to organize and direct oneself and effectively supervise others.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patient - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Presentation Skills - Ability to effectively present information publicly.
• Project Management - Ability to organize and direct a project to completion.
• Reliability - The trait of being dependable and trustworthy.
• Responsive - Ability to be held accountable or answerable for one’s conduct.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.