Store Manager

General Responsibilities

• Oversee all functions of retail store including sales, donations and production according to established procedures.
• Understand store sales and production goals, develop team members, practice and model agency’s core values of Success, Collaboration, People and Productivity.

Essential Duties, Responsibilities and Functions

• Manage team members so they perform to the highest level of their abilities; this includes hiring, training, coaching, disciplining and /or terminating team members.
• Manage and oversee the daily production activities, ensuring that production goals and deadlines are met.
• Cook up and direct the activities of the production team, assigning tasks, monitoring performance, and ensuring team members are trained and motivated.
• Utilize Lean tools and techniques (5S, Kaizen-continuous improvement).
• Empower team to streamline production processes, reduce waste, and improve productivity.
• Establish a team that meets or surpasses established sales goals through service, production, merchandising and accurate business practices.
• Follow all procedures and policies including, but not limited to, safety, customer service and agency guidelines.
• Conduct regular process audits and maintain documentation to track performance improvements.
• Enforce company quality standards, ensuring products are sorted according to established specifications.
• Maintain a clean, organized and compliant facility.
• Lead, motivate, and coach a team of production and retail employees, fostering a positive work environment.
• Provide on-the-job training and support to staff, encouraging skills development and knowledge sharing.
• Monitor team performance, conducting performance reviews, and addressing any personnel issues.
• Track and report key performance metrics (KPIs) such as productivity, efficiency and revenue sales target.
• Prepare and present reports to upper management on production performance and Lean initiatives.
• Work with upper management to continually enhance the donation and shopping experience of customers.

Qualifications

• A High School Diploma or equivalent required.
• Previous retail, merchandising and production operations experience required.
• Excellent communication and leadership skills, with the ability to motivate and lead a team.
• Solid problem-solving and analytical skills, with the ability to identify issues and implement effective solutions.
• Knowledge of quality control and safety standards within a manufacturing and/or retail environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and digital meeting software.
• Strong leadership capabilities and a hands-on approach to management.
• Results-oriented with a focus on driving improvements in efficiency and reducing operational costs.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of quality.
• A passion for Lean methodologies and a commitment to continuous improvement is a plus.
• Demonstrated skill in retail financial practices.
• Strong reading, writing, speaking and communication skills.
• Ability to train, and explain processes to others.
• Previous supervisory experience required.
• Valid driver’s license. Reliable personal transportation.
• Must pass a pre-employment drug screen, theft-related background check and be insurable under the agency’s automobile insurance policy.