Store Manager

Responsibilities

• Implements strategy for daily store and donation operations for assigned store.
• Oversees daily operations, directs staff, and ensures implementation of departmental policies, procedures, and programs.
• Maintains operating budget and manages expenses.
• Communicates budgetary performance.
• Plans and manages projects of low to moderate complexity related to departmental function.
• Manages change with direct reports and participates in the leadership coalition that supports the change.
• Optimizes process workflow, inventory management, and work schedules to maximize output of sales and production team.
• Accountable for achievement of established customer and donor service goals.
• Maintains store environment, staffing, and production quality and volume to sufficiently service customers and reach revenue and margin goals.
• Maintains store presentation standards in accordance with Store Environment guidelines.
• Comfortably operates, troubleshoots, and trains others on all processes, equipment, and customer service, increasing the effectiveness to monitor compliance and productivity.
• Supervises completion of safety audits with follow-up on outstanding items, consumer product safety compliance, and support incident rate targets.
• Calculates accurate projection figures to achieve goals from budgets or other report data.
• Responsible for timeliness and accuracy of all required reports.
• Anticipates business needs and proactively solves problems.
• Completes other duties/responsibilities as assigned.

Requirements

• Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience.
• Forklift certification, if required at site.
• Varying schedule and flexible hours; a minimum of one closing shifts per week and every other weekend as scheduled.
• Proficient in Windows-based PC and Microsoft Office.

Leadership Competencies

• Business Insight: Shares knowledge, keeps others informed of industry developments and provides education on business fundamentals.
• Courage: Demonstrates the ability to deliver a difficult message and say "no" when necessary. Confronts tough organizational issues and coaches people on how to appropriately advocate in the face of adversity.
• Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
• Values Differences: Creates an environment where differences are openly shared, embraced, and incorporated into the team's activities. Encourages others to be open to, seek, and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps others understand the value diversity brings to the business.
• Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
• Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
• Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading others to persist in achieving results despite setbacks or obstacles.
• Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

Physical/Sensory Demands

• Remain stationary for sustained periods of time.
• Able to move about to accomplish tasks.
• Must be able to operate a computer or similar technology, which typically involves substantial motions of wrist, hands, and/or fingers.
• Visual acuity to perform activities such as preparing data, operating equipment, or reviewing thoroughness of work.
• Able to communicate with others and exchange information.