Store Manager

About the role

The Store Manager is responsible for the success of store and donation center operations. This position is accountable for the achievement of sales and revenue goals, customer and donor growth, while serving as a community partner to promote an engaging customer experience.

Responsibilities

• Implements strategy for daily store and donation operations for assigned store.
• Oversees daily operations, direct staff and ensures implementation of departmental policies, procedures and programs.
• Maintains operating budget and manages expenses.
• Communicates budgetary performance.
• Plans and manages projects of low to moderate complexity related to departmental function.
• Manages change with direct reports and participates in the leadership coalition that supports the change.
• Optimize process work flow, inventory management and work schedules to maximize output of sales and production team.
• Accountable for achievement of established customer and donor service goals.
• Maintain store environment, staffing and production quality and volume to sufficiently service customers and reach revenue and margin goals.
• Maintain store presentation standards in accordance with Store Environment guidelines.
• Comfortably operates, troubleshoots and has the ability to train others on all processes, equipment and customer service, increasing the effectiveness to monitor compliance and productivity.
• Supervise completion of safety audits with follow up on outstanding items, consumer product safety compliance and support incident rate targets.
• Calculate accurate projection figures to achieve goals from budgets or other report data.
• Responsible for timeliness and accuracy of all required reports.
• Anticipate business needs and proactively solve problems.
• Completes other duties/responsibilities as assigned.

Requirements

• Associates Degree or experience equivalency, and a minimum of 3 years' managerial experience.
• Forklift certification, if required at site.
• Work varied schedule and flexible hours; a minimum of one closing shifts per week and every other weekend as scheduled.
• Additional nights and weekend shifts to meet business needs.
• Proficient in Windows-based PC and Microsoft Office.

Skills

Leadership Competencies: Business Insight, Courage, Customer Focus, Demonstrated sensitivity to cultural norms and expectations, Communicates Effectively, Situational Adaptability, Drives Results, Ensures Accountability.

Benefits

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case. Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change. In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Pay

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule

Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks.