Store Manager

About the role

Family Farm and Home is a family-owned and operated company based in Michigan. Founded in April 2002, we currently operate 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We cater to our customers' needs by offering a wide range of products including tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Promote an aggressive sales culture with an intense focus on superior customer service.
• Maintain a highly motivated team by hiring, coaching, counseling, disciplining, and firing of team members; planning, monitoring, and evaluating job results.
• Maintains professionalism and positive store morale.
• Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
• Schedules and assigns team members; following up on work results.
• Provides feedback to the office, i.e., buyers, district managers, and all other company officials.
• Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers.
• Establishes relationships and supports local community groups consistent with company values.
• Ensures availability of merchandise and services by approving contracts; maintaining inventories.
• Manages and protects all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored, and merchandised in all departments according to established operational and safety procedures.
• Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Initiates, coordinates, and enforces, operational and personnel policies and procedures.

Requirements

• Demonstrate excellent leadership and problem-solving skills.
• Manage with limited supervision.
• Good oral/written communication skills for effective interactions with customers, vendors, and other associates.
• Comfortable in hiring and firing of team members.
• Understand aggressive customer service and be team-oriented.
• Understand and interpret data presented in statistical or numerical form and use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations.
• Detail-oriented and able to handle multiple tasks in a fast-paced environment.
• Ability to stand for extended periods of time.
• Ability to move and handle boxes of merchandise and fixtures throughout the store.
• Ability to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Flexible schedule including weekends, evenings, and holidays.