Store Manager

Operations

Demonstrates high standards in customer service
Mets financial metrics including: service revenue, average ticket, client count, rebooking and product sales
Identifies opportunities for growth such as, staffing, scheduling and coaching
Manages all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
Conducts regular performance reviews and provides constructive feedback to enhance team performance
Creates and maintains staff schedules to ensure adequate coverage during peak hours
Helps forecast sales, growth trajectories and expansion plans.

Financial Management

Collaborates with the store owner to develop and manage the salon budget
Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
Implements strategies to achieve sales targets and profitability goals.

Customer Service

Oversees the delivery of high-quality services and ensures client satisfaction
Addresses client issues and concerns, providing resolutions in a timely and professional manner
Maintains a positive and welcoming environment for clients and staff.

Training and Servicing

Performs services on guests and leads by example
Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals
Has coaching and mentoring skills and can verbalize steps to achieve those goals
Identifies the professional development needed for each staff member
Ensures all technical service and product trainings are attended
Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.

Marketing

Works with your owner to develop and execute marketing strategies to attract new clients and retain existing ones
Coordinates and promotes special events, promotions, and collaborations to increase salon visibility
Affords assistance with Social Media as needed.