Store Manager

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits.
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Qualifications

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sale experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required; college education is a plus.