Store Manager

Overview

The Store Manager position at Driven by Dobbs is a Management Position within the automotive tire and service aftermarket industry. Rooted in a culture that extends beyond the shop, we support local organizations and charities in the communities where our teams live and work.

Position Title

Store Manager

CLASSIFICATION

Management Position

Roles and Responsibilities

• Perform duties of Assistant Store Manager, Service Manager, and Retail Sales Manager as needed to support store operations.
• Lead and direct store staff engaged in selling, servicing, and repairing vehicles to ensure efficiency and profitability.
• Train, coach, and mentor employees on proper repair and maintenance procedures and customer service standards.
• Schedule front and back shop employees to maintain appropriate staffing levels for all operating hours, including store opening and closing.
• Review sales and performance records, identify opportunities for improvement, and implement strategies to achieve financial objectives.
• Manage inventory, including requisitioning and accounting for equipment, replacement parts, and tires.
• Perform general housekeeping, facility upkeep, and miscellaneous assignments such as stacking tires or other operational tasks.
• Recommend, document, and execute personnel actions such as hiring, promotions, transfers, disciplinary actions, and terminations.
• Ensure all operations are conducted safely, efficiently, and in accordance with company policies and procedures.

Success Factors

• A strong belief in safety- Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast paced/high volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution oriented
• Self-motivated, goal- oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly-customer centric and master relationship builder
• Demonstrates motivation to meet and exceed sales goals while promoting company products and services.
• Efficiently manages customer service, sales, and workflow coordination in a fast-paced environment.

Experience and Education

• 5+ years' retail management OR 2+ years’ experience as an Assistant Store Manager in the automotive industry.
• Demonstrated success in growing sales in a retail environment
• Knowledge of automotive systems preferred
• Valid Drivers’ Licenses