Store Manager

About the role

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

Responsibilities

• Builds and retains a high performing team
• Create a consistent environment of world class customer service
• Exceed sales plan
• Lead the store to achieve Total Monthly Income (TMI) Goals consistently
• Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first quality standards for all merchandise
• Communicate daily sales goals to all team members and drive action through Chat Ins/Chat Outs
• Maintain a five-star customer experience by actively managing the floor
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes
• Analyze and make decisions regarding store payroll and inventory management
• Build a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fill open positions within 30 days

Requirements

• High School Diploma or degree
• Four years prior retail management experience in an apparel or specialty store environment
• Prior experience with a computerized POS system

Qualifications

Essential Job Functions:

• Customer Focus: Leads and models a customer first culture across all roles.
• Leadership: Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Training: Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analysis and Decision Making: Responsible for the store payroll and ensure it does not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Performance Management: Leads the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Inventory Management: Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
• Team Leadership: Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. Monitors individual team member performance and developing action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Bench Building: Builds a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.

Skills

Dynamic, attentive, and inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach.

Benefits

• Full Time Opportunity – A comprehensive benefits package is available.
• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Pay

The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.

Schedule

• Full time hours Sunday through Saturday 40 hours a week
• While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
• The employee must occasionally lift to 25 pounds.
• The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.