Store Manager

Role & Responsibilities

• Oversee and manage all aspects of daily store operations to maximize sales, profitability, and efficiency.
• Analyze store performance metrics and implement strategies to improve sales, labor costs, shrink, and overall productivity.
• Lead and cultivate a positive, high-performance work environment that promotes teamwork and accountability.
• Recruit, hire, train, and develop store leadership and associates across all departments.
• Ensure all team members receive ongoing coaching, training, and support to grow performance and maintain brand standards.
• Maintain exceptional product quality and ensure all merchandise is properly displayed, stocked, and aligned with brand guidelines.
• Achieve and exceed revenue, margin, and expense control goals while driving growth in sales opportunities.
• Champion superior customer satisfaction and hold the team accountable for delivering exceptional service at all times.
• Oversee all aspects of store merchandising, inventory management, ordering/receiving, waste control, and returns.
• Create, manage, and approve store and department schedules to ensure efficient labor coverage.
• Ensure consistent adherence to company policies, procedures, and operational standards.
• Oversee and safeguard financial operations including inventory accuracy, product cost management, cash handling, safe controls, and POS transactions.
• Manage and execute required administrative duties, including payroll, invoices, reporting, and inventory documentation.
• Serve as the primary store leader, resolving operational issues, customer concerns, personnel needs, and vendor interactions.
• Perform additional tasks, projects, and responsibilities as needed based on business priorities.

Qualifications

• Minimum 5 years of store management experience in a food, grocery, or multi-department retail environment (or equivalent experience).
• Demonstrated success in leading teams, developing talent, and driving operational excellence.
• Proven ability to deliver exceptional customer satisfaction and strong financial results.
• Strong experience working with performance metrics, product specifications, and retail management systems.
• Deep understanding of food and beverage operations.
• Outstanding guest service and communication skills.
• Expertise in health, food safety, and sanitation regulations; experience with the Department of Health or Department of Agriculture is a plus.
• Strong coaching, leadership, and staff development skills.
• Ability to operate basic kitchen equipment and understand back-of-house processes.
• Exceptional interpersonal, organizational, and time-management skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Computer proficiency and comfort working with multiple systems.
• Willingness to travel between store locations as needed.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 50 lbs.