Store Manager

About the role

The Northern Tier BU - Region 02 - Market 10 is located at 1020 Main St., Billings, Montana 59105. Shift availability requires weekdays and weekends.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage, and assign tasks to ensure the site is clean, adequately stocked, organized, and well kept based on Company standards.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating, and separating employees.
• Develop positive and professional relationships with all suppliers and promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback.
• Train all employees ensuring that customer service, site image, and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.
• Perform approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
• Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and/or freezer.
• Be exposed to occasional noise.
• Work with a minimum of direction and supervision.
• Work as an effective manager, supervisor, and leader at all times.

Requirements

• A high school diploma or GED.
• Experience in retail sales preferred.
• Ability to supervise and train for the use of equipment, tools, and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job descriptions.
• Ability to supervise and manage the functions listed in the CSR and ASM job descriptions.
• Ability to use a computer or acquire those skills necessary to use a computer at the site, including analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.

Qualifications

• Ability to communicate (orally and in writing) in English.
• Ability to communicate (orally and in writing) in English.

Skills

• Leadership and management skills.
• Training and development skills.
• Communication skills.
• Organizing and planning skills.
• Financial analysis skills.

Benefits

N/A

Pay

N/A

Schedule

N/A