Store Manager

Job Summary

The Store Manager is responsible for overseeing all operational, financial, and team functions within an At Home store in a large-format retail environment, with annual sales volume typically ranging from $4–$10 million based on location. This role plays a critical part in driving business performance by developing high-performing teams, executing operational excellence, and delivering an exceptional experience for both Team Members and customers.

Essential Functions

• Lead all aspects of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.

• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.

• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.

• Ensure a clean, safe, and well-presented store environment through effective planning, delegation, and follow-up.

• Uphold operational excellence across merchandising, freight flow, inventory management, safety, and customer experience.

• Leads proper staffing to labor model, scheduling, and payroll to align with business needs and drive efficiency.

• Address Team Member and customer concerns with urgency, professionalism and integrity.

• Leverage financial and operational metrics, including the store scorecard, to inform strategy and drive results, including improving loyalty and credit performance.

• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.

• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.

• Lead team communication through regular huddles and meetings.

Qualifications

• A high school diploma or equivalent required; Bachelor’s Degree preferred.

• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.

• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.

• Customer-focused mindset with a track record of delivering exceptional in-store experience.

• Demonstrated integrity, reliability, and commitment to ethical business practices.

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).

• Experience utilizing task management, HRIS, and workforce scheduling systems.

• Strong communication skills, including verbal, written, and comprehension.

• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.

• Skilled in prioritizing, multitasking, and adapting to changing business needs.

• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.

• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

WORKING CONDITIONS

• Ability to meet the physical demands of the role, including standing and walking for extended periods, as well as frequent bending, kneeling, and reaching.

• Ability to lift and carry up to 50 lbs. independently and participate in team lifts up to 100 lbs.

• Ability to climb ladders and work at varying heights as needed.

• Comfortable working in a retail environment that includes sales floor, stockroom, and receiving areas, with exposure to varying temperatures.

• Ability to use standard retail equipment, including pallet jacks and rolling carts and baler.

• Ability to perform repetitive motions, including lifting, pushing, and pulling.

• Flexible availability, including nights, weekends, and holidays, based on business needs.