Store Manager

Leadership and Team Management

• Recruit, onboard, train, supervise, develop, and motivate a team of Sales Managers, sales associates, cashiers, customer service, and support staff.
• Cultivate a positive and collaborative work environment that fosters high performance and low turnover.
• Conduct or oversee performance reviews and provide ongoing coaching and development opportunities.
• Ensure strategic engagement – e.g. lead huddles that align every decision in the store with the company strategy.
• Serve as a role model of Ashley’s Core & Growth Values.
• Design/shape the vision for training content provided to all associates.

Sales and Revenue Growth

• Develop and implement sales and promotions to achieve sales targets and exceed revenue goals.
• Analyze sales data and identify areas for improvement.
• Motivate and coach store team to deliver exceptional customer service and close sales.
• Help establish Ashley as the premier destination in the market for home furnishings.
• Have a strong understanding of selling system/ standards for selling aligned to company strategy – high performing sales culture.
• Use of analytics/ insights to take advantage of hidden opportunities/ improve selling.
• Sell consistently to every guest and align selling strategy with company standards (e.g. we are not Store Operations).
• Pursue opportunities to reduce waste (cost) and enable reinvestment in the business (growth).
• Inventory management (protect profit everywhere to enable continued investment in sales drivers)
• Assortment optimization (e.g. velocity walks/ optimizing the floor to win in the local market)
• Maintain an efficient warehouse and product lifecycle plan (e.g. manage costs and ensure relevant assortment on the floor)

Store Operations and Inventory Management

• Ensure smooth operation of all store functions, including merchandising, inventory management scheduling and cash handling.
• Maintain a clean, organized and visually appealing showroom environment.
• Negotiate contracts and manage relationships with vendors and suppliers.
• Manage and optimize inventory levels to meet customer demand and minimize cost.
• Create enticing visual presentation (e.g. knowing what “good” looks like and partnering with the visual team to optimize) and consistent maintenance of the store.
• Participate in training program for sales and operations activities (e.g. selling is more than just active engagement with the guest – store must be set right to win).
• Provide relevant insights on offers, assortment and selling process/ standards, etc. to ensure success is expanded.

Customer Service Excellence

• Foster a customer-centric culture throughout the store.
• Exceed customer expectations by providing exceptional service and resolving any issues promptly and professionally.
• Empower store team to resolve customer issues efficiently and with empathy.
• Track and analyze customer feedback to identify areas for improvement.

Community Engagement

• Develop and maintain strong relationships with customers, building loyalty and repeat business.
• Customer Engagement/ Full Customer Lifecycle Management

Financial Management and Budgeting

• Develop and manage store budgets, ensuring efficient and responsible use of resources.
• Monitor key financial metrics and track progress against targets.
• Report on financial performance to management.