Store Manager

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signed bonus
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

About the role

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. They oversee day-to-day operations, set goals for growth, and design strategies to achieve those goals. This person is responsible for building and leading their team/store to success. The main goal for a General Manager is to lead their crew in a positive and professional environment, ensuring exceptional customer service with each visit, and maintaining the highest standards of custard quality!

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience without fryers or grills, and the opportunity to grow with our company!

Responsibilities

• Take complete ownership of store operations and foster a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Communicate with store including emails and phone calls, ensuring timely responses to all inquiries
• Keep stores operating to standard during periods of high volume or unusual events
• Train and hold team accountable for delivering outstanding customer service
• Monitor and manage store staffing levels, including interviewing and hiring, recruiting, onboarding, and overseeing training
• Follow and reinforce Andy's policies and procedures
• Work all shifts up front, taking care of guests and staff
• Lead by example and uphold high standards of operation in a fast-paced environment
• Coach and provide feedback to help team members grow

Requirements

• 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Communicate with store including emails and phone calls, ensuring timely responses to all inquiries
• Keep stores operating to standard during periods of high volume or unusual events
• Train and hold team accountable for delivering outstanding customer service
• Monitor and manage store staffing levels, including interviewing and hiring, recruiting, onboarding, and overseeing training
• Follow and reinforce Andy's policies and procedures
• Work all shifts up front, taking care of guests and staff
• Lead by example and uphold high standards of operation in a fast-paced environment
• Coach and provide feedback to help team members grow
• Have reliable transportation to and from work
• Be available for full-time work, including late nights, weekends, and some holidays
• Have a solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken word
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Company Information

Andy's Frozen Custard is an equal opportunity employer.