Store Manager
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Profit sharing
- Relocation bonus
- Signed bonus
- Training & development
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
About the role
Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. They oversee day-to-day operations, set goals for growth, and design strategies to achieve those goals. This person is responsible for building and leading their team/store to success. The main goal for a General Manager is to lead their crew in a positive and professional environment, ensuring exceptional customer service with each visit, and maintaining the highest standards of custard quality!
Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience without fryers or grills, and the opportunity to grow with our company!
Responsibilities
- Take complete ownership of store operations and foster a "run it like you own it" mentality
- Mentor and grow assistant managers to prepare for promotion opportunities
- Communicate with store including emails and phone calls, ensuring timely responses to all inquiries
- Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
- Manage store staffing levels, including interviewing and hiring, recruiting, onboarding, and overseeing training
- Follow and reinforce Andy's policies and procedures
- Lead by example and uphold high standards of operation in a fast-paced environment
- Be a leader that helps their team grow through constant coaching and feedback
- Have reliable transportation to and from work
- Work full-time and have open availability, including late nights, weekends, and some holidays
Requirements
- 3-5 years of proven management experience in the food service industry or leadership role in a related industry
- Responsible for all store operations and fostering a "run it like you own it" mentality
- Mentor and grow assistant managers to prepare for promotion opportunities
- Communicate with store including emails and phone calls and ensure timely responses to all inquires
- Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
- Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
- Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy's Frozen Custard
- Monitor and manage store staffing levels including interviewing and hiring, recruiting, onboarding, and overseeing training
- Follow and reinforce Andy's policies and procedures
- This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff
- Must be friendly, enthusiastic, and full of energy
- Must lead by example and uphold high standards of operation in a fast-paced environment
- Must have reliable transportation to and from work
- Must be able to work full-time and have open availability, including late nights, weekends, and some holidays
- High school diploma or equivalent required
- Solid employment track record with positive references
Physical Requirements
- Constant standing and walking
- Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
- Occasional ascending or descending ladders, stairs, ramps, etc.
- Constant computer, point-of-sale register, and found equipment usage
- Frequent, continual, intermittent flexing or rotation of the wrist and spine
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing, or exchanging ideas by means of the spoken work
- Constant clarity of vision at near and/or far distances
- Ability to work outside in various weather conditions
Pay
Competitive salary with quarterly bonus potential (recently doubled)
Schedule
Flexible scheduling with way less hours than most restaurants (40-45) so you can have a life outside of work!
We insist!
Closed Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and closed early on Thanksgiving Eve!
Benefits
- Paid vacation that increases with length of employment
- Excellent Health, Dental, & Vision Insurance + 401k options
- Opportunities to grow with the company as we open many more stores in the area
Equal Opportunity Employer
Andy's Frozen Custard is an equal opportunity employer.