Store Manager - 7839

About the role

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

Schedule

• Day shift only; office closes at 6 pm
• Standard operating hours: 8 am to 7 pm
• Work across multiple stores in the district
• Location closed on Sundays

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies
• Ensure highest standards of cleanliness through continuous maintenance (e.g., sweeping, mopping, grounds maintenance) of the site, including the office, interior and exterior of storage buildings, and surrounding areas
• Perform daily site safety inspections, including lock checks
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits
• Oversee routine administrative tasks: maintaining auction files, following up on delinquent accounts, monitoring store budgets, preparing and delivering bank deposits
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees
• Perform additional duties as assigned

Qualifications

• 2+ years of customer-facing work experience
• Leadership experience preferred but not required
• Sales experience preferred
• Current valid driver’s license and access to a reliable personal vehicle required for daily bank deposits and travel to other sites (except in New York City and Brooklyn)
• High School diploma or GED required; college education a plus

Work Environment & Physical Requirements

• Indoor and outdoor responsibilities ranging from sedentary desk work to physical duties with varying demands and exposure to seasonal weather
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting
• Regularly lift or move items up to 35 lbs.; occasionally up to 50 lbs.

Benefits

• Work/life balance with daytime hours and potential for Sundays off (location dependent)
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or Roth options
• Affordable medical benefit options with up to $1,000 annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program with rewards toward medical premiums
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.