Store Manager - 5330

About the role

This role oversees the daily operations of one or more self-storage locations with limited direct supervision. The Store Manager is accountable for building customer relationships, maximizing sales objectives, ensuring high standards of cleanliness, and managing customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure our highest standards of cleanliness are met through continuous maintenance of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Qualifications

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sale experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required; college education is a plus.

Benefits

• A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location).
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• Healthy Wellness Program with rewards towards your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.