Store Manager #10638 Sally Beauty Charlottesville

About the role

This position plays an essential role in executing the company’s selling model, ensuring an engaging and personalized customer experience by instilling Customer and Operational Excellence with a store to drive sales and loyalty.

Key Responsibilities

• Lead by example in executing the company’s selling model, ensuring an engaging and personalized customer experience that drives sales and loyalty
• Coach, develop, and inspire their team to meet company standards and adopt strong selling behaviors to achieve KPI goals by setting expectations, giving feedback, and creating a high-performance sales culture focused on exceptional service and results
• Leverages internal hiring platform and actively recruits to build a strong network of external candidates to fill positions timely, when required
• Hires, develops, and leads store associates, ensuring excellent customer experiences and overseeing operations while maintaining brand standards
• Explains and demonstrates company policies and procedures and achieves and exceeds sales goals by leveraging product knowledge, customer service skills, merchandising, and strategic selling techniques
• Provides supervision, direction, and planning of associates’ daily goals and activities to deliver an exceptional customer experience that maximizes sales/KPIs and drives customer loyalty
• Champions company culture and values. Fully supports and embodies these values, ensuring their team is aligned and committed to our company culture
• Builds strong working relationships with Store/Training Store Manager peers, AM/DM, S/RD, and business partners and communicates timely, as needed
• Ensures the store environment is always safe for associates and customers by adhering to safety protocols, policies, and procedures
• Drives focus on both the in-store selling model and omni-channel and follows up to coach teams, as needed, to achieve company goals
• Responsible for protecting company assets by ensuring all inventory control and cash procedures are being followed in-store as they relate to shrink, damages, banking, etc.; implements measures to prevent theft and minimize loss due to damage or error

Requirements

• A High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years of retail sales/customer service experience
• At least 1+ year(s) prior management experience
• Proficient with company technologies used and can lead virtually with ease
• Practice of consistently meeting company expectations with brand standards
• Well organized and can effectively plan and prioritize tasks to meet business needs
• Strong oral and written communication skills with team, peers, management, and business partners
• Must ensure schedule availability to meet the demands of the business and adhere to the company required schedule guidelines as a Store Manager
• Cosmetology license desirable, but not required

Knowledge, Skills & Abilities

• Results Driver—Holds self and team accountable to a high standard while focusing on the key priorities. Self-motivated, adapts quickly.
• Customer Focused Partner – Builds a customer-centric culture by leading the team in delivering exceptional service and fostering long-term relationships while identifying customer needs, trends, and opportunities to drive loyalty.
• Talent Builder—Demonstrates the desire and ability to build competent, diverse teams by hiring, developing, motivating, and coaching talent and preparing them for future success.
• Effective Communicator – Self-aware of impact and style when communicating information and engaging with others. Skillful in adapting style where necessary, asks questions, and listens
• Problem Solver & Decision Maker – Demonstrates the ability to analyze information and objectively evaluate alternatives to make sound decisions
• Flexible & Agile Adapter Responsive and positive to change with little direction or ambiguity, even under pressure
• Passionate Learner – actively learns, open to feedback, and frequently applies learning to the role