Store Management Team Member

About the role

Description JC Licht, founded in 1907, is a full-service paint, hardware, and decorating retailer featuring Benjamin Moore products. Whether its DIYers or professionals looking for architectural, commercial, or industrial coatings, JC Licht is a full service, customer focused leader in the industry. We are looking for individuals to join our Management Team as an Assistant Manager in Training, Manager in Training or Store Manager (after a shadowing period). We presently have 65 locations in Illinois, Wisconsin, and Indiana with positions available throughout the Chicagoland area. There are exciting opportunities for growth throughout this region. If you are looking for a work environment that encourages personal growth, positive energy, and a shared vision for providing incredible customer service then JC Licht wants you!

Responsibilities

• Ensure that all store employees have a working knowledge of various products, in conjunction with out training department.
• Ensure employees deliver excellent customer service to our customers.
• Encourage a viable team-oriented working environment through good communication and emotional intelligence.
• Serve as the first point of contact for customers, resolving issues in a proper and efficient manner.
• Maintain the store’s appropriate inventory levels to ensure that it meets customer needs and is aligned with budget.
• Control inventory losses through proper controls and notations.
• Control expenses.
• Maintain merchandising standards established by JC Licht Senior Management Team including window displays, sales floor displays, promotional displays etc.
• Participate in store activities including unloading of trucks, stocking shelves, carrying merchandise out for the customer, having the ability to lift a determined weight of merchandise and delivering paint when needed.
• Support in the development of new accounts and increase sales of current accounts through targeted sales initiatives.
• Understand and communicate store goals and initiatives to all store personnel.
• Ensure that commercial accounts are properly set up and administered.
• Assist with outside sales calls when necessary.
• Monitor accounts payable, accounts receivable and banking procedures.
• Resolve problems as necessary.
• Utilize various business reports to identify sales, gross margin, and expense control opportunities.
• Maintain a complete understanding of the company’s purchasing policies and procedures.
• Resolve customer issues in a proper and efficient manner.
• Assist all customers in a professional and timely manner upon them entering the retail store.
• Answer customer telephone calls promptly and in an appropriate manner per company guidelines.
• Provide knowledgeable assistance to customers with all product lines and services offered by the retail store.
• Ensure that the physical appearance of the store is maintained and that all equipment is in excellent working condition.
• Suggestively sell additional merchandise to the customer assisting the customer in completing their projects.
• Present a professional, neat appearance, maintain a good attendance record and arrive to work at the scheduled time.

Requirements

• A two or four year college degree or equivalent work experience.
• Effective financial planning and management skills.
• Strong interpersonal communication skills and emotional intelligence.
• Minimum of 2 years retail experience, preferably industry related.
• Background in inside sales a plus.
• Job involves a wide variety of tasks including bending, lifting, and sitting.
• Individual must be able to lift at least 50 pounds.
• Individual will be required to work up to 45-50 hours per week.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Accounts & Flexible Spending Accounts
• 401(k) with Matching
• Employee Assistance Program
• Voluntary Short Term & Long Term Disability
• Voluntary Life insurance, Accident Insurance & Critical Care
• Paid Training
• Paid Holidays and Time Off
• Referral Program
• Employee Discount
• Bonus Plans