Store Leader - Virginia Gateway

About the role

Warby Parker is seeking a motivated Store Leader to help build and grow our Retail business. In this role, you will lead a team of service-minded Managers, Opticians, and Advisors to execute processes and create exceptional customer experiences. You will drive your team toward personal performance goals and company financial targets, while collaborating with peers through our annual Store Leader Summit.

Responsibilities

• Represent and communicate Warby Parker's values and philosophy to customers and team members
• Execute and improve operational activities to meet financial targets and customer experience goals
• Maintain brand consistency by following company-wide processes
• Manage daily scheduling and payroll for the entire store team
• Coordinate store events with the Marketing team
• Implement and create procedures to protect company inventory and assets
• Follow and enforce risk management and safety protocols
• Build and foster an engaged team through recruitment, onboarding, training, and development
• Lead biannual performance and development reviews for each team member
• Exemplify Warby Parker's core values and create an inclusive workplace culture
• Attend company leadership trainings, including the annual Store Leader Summit

Requirements

• 3+ years in a management role at a complex, customer-focused, operationally excellent retailer
• Proven ability to build, coach, and retain a high-performing team
• Strong leadership, communication, and interpersonal skills
• Entrepreneurial mindset with a willingness to take calculated risks
• Resourceful problem-solver with creative thinking abilities
• Ability to inspire teams by promoting Warby Parker’s vision and purpose
• Interest in business, technology, and fashion
• Commitment to providing exceptional customer service
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Benefits

For full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

For part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave

Pay

Warby Parker offers a comprehensive compensation package, including a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate at the time of posting, with final compensation determined by qualifications, experience, internal equity, and market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.

About Us

Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. We aim to demonstrate that a business can scale while doing good, without charging a premium. Since 2010, we’ve pioneered ideas, designed products, and developed technologies to make vision care simple, accessible, and delightful. We offer glasses, contacts, eye exams, and vision tests—online, in-store, or at home. Through our Buy a Pair, Give a Pair program, we distribute a pair of glasses to someone in need for every pair sold.