Store Leader

About the Role

Lead the store to maximize productivity and profitability by building a high-performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Responsibilities

• Client & Service Excellence
  • Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure a premium client experience.
  • Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
  • Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
  • Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Leadership & Talent Development
  • Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York’s brand values.
  • Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
  • Recognize and reward strong performance while addressing underperformance through targeted development plans.
  • Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
• Business Ownership & Planning
  • Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
  • Analyze selling reports and business trends to identify opportunities and implement action plans.
  • Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Brand Equity & Visual Merchandising
  • Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to both team members and clients.
  • Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.
• Operational Excellence & Compliance
  • Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
  • Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
  • Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
  • Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
  • Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Requirements

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Competencies

• For All Employees
  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• For All People Managers
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Pay

Base Pay Range: $38.25–$51.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

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