Store Leader

About the role

As a Store Leader, you’ll drive results through people and performance, leading a high-performing team dedicated to delivering exceptional customer experiences and driving profitability. You’ll ensure a relentless focus on customer satisfaction through engaging in-store interactions while planning and prioritizing daily operations to achieve topline results and manage expenses effectively. By fostering team talent, implementing new processes, and coaching future leaders, you’ll build a culture of accountability, growth, and innovation.

Responsibilities

• Lead Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service, and visual merchandising goals and standards for all associates.
• Guide, align, and communicate store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish, communicate, and manage critical metrics and expectations within the store, including sales, visual standards, safety, loss prevention, human resources, payroll, scheduling budgets, and training.
• Conduct weekly walkthroughs with Assistant Store Leaders and Team Leaders to establish priorities and set direction for the store.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, escalating sensitive issues to the Area/Regional Leader as needed.
• Communicate regularly with area/regional management and actively participate in meetings and conference calls.
• Encourage collaboration, cooperation, and co-ownership across all business channels.
• Promote teamwork by working safely, effectively, respectfully, and efficiently with all associates.
• Ensure all customers receive gracious, quick, and efficient service.
• Model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company in all communications.
• Spend significant time on the sales floor interacting with customers, observing operations, coaching, and assisting as needed.
• Serve as the Leader on Duty multiple times a week, ensuring smooth store operations and supporting hourly team members and leaders across departments.
• Other duties as assigned.

Requirements

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem-solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills to drive execution and results.
• Proven ability to build a culture focused on success and teamwork.
• Ability to work a full-time flexible schedule, including nights, weekends, and holidays as needed.
• Majority of time spent interacting with customers and associates in the store.
• 3+ years of customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems, and tablet devices.