Store Leader

About The Role

Our new store in Williamsburg, Brooklyn represents the next evolution of American Giant retail. This menswear-focused concept will bring together American Giant apparel with a curated assortment of accessories and lifestyle goods from other exceptional American-made brands. We're looking for an entrepreneurial Store Manager to bring the concept to life, building a passionate team, developing a loyal customer base, and creating a store that becomes part of the neighborhood. Through exceptional service, product storytelling, events, and community engagement, you'll help establish American Giant Brooklyn as a destination for modern American menswear.

Responsibilities

• Sales & Customer Experience
  • Own store sales performance, communicating financial goals to the team and driving accountability for individual and store results
  • Build and retain a loyal customer base through relationship selling, clienteling, outreach, and consistent follow-up
  • Lead the sales floor with a strong presence, delivering exceptional service and coaching the team to effective selling behaviors
  • Act as the voice of the customer, regularly sharing insights with leadership on product, fit, pricing, assortment, and unmet customer needs
  • Resolve customer concerns with empathy, urgency, and professionalism
• Team Leadership
  • Recruit, hire and develop a high-performing team
  • Build a culture of ownership, curiosity, and exceptional service
  • Develop deep product expertise across the team, particularly around materials, construction, durability, manufacturing, and the stories behind the brands we carry
  • Set clear expectations, provide meaningful feedback, and recognize individual and team achievements
• Merchandising
  • Execute in-store product presentation, ensuring visual merchandising and product storytelling reflect the vision of the store and brand standards
  • Analyze sales performance, customer feedback, and shopping behavior to inform future buys and assortment decisions for AG and third-party products
  • Own relationships with existing third-party vendors and seek opportunities for new product
• Brand Engagement
  • Execute in-store events, local partnerships, and brand activations that drive awareness, traffic, and community engagement
  • Build relationships within the Williamsburg community to establish the store as a relevant neighborhood destination
  • Support the evolution of the retail concept by testing new ideas, gathering customer response, and recommending improvements to the store experience
• Store Operations
  • Drive productivity and profitability through strong operational controls, including strategic scheduling, payroll management, inventory accuracy, and loss prevention
  • Analyze store performance, identify opportunities and challenges, and translate insights into clear actions for the team
  • Maintain exceptional store standards and oversee all facilities operations including cleanliness, repairs and maintenance, stockroom organization, and overall store presentation
  • Ensure consistent execution of operational policies and procedures while identifying opportunities to improve store efficiency

Qualifications & Experience

• Minimum of three years of retail management experience; menswear experience is strongly preferred
• Demonstrated ability to drive sales, develop teams, and take ownership of store-level business performance
• Strong understanding of relationship selling, clienteling, and delivering highly personalized customer experiences
• Experience with visual merchandising and an eye for product presentation and storytelling
• Entrepreneurial mindset with the ability to operate effectively in a new and evolving retail concept
• Strong business acumen with the ability to interpret performance, identify opportunities, and adjust strategy when needed
• Positive, outgoing, and highly engaged leadership style with the ability to build relationships with customers, employees, and the local community
• Familiarity with Shopify POS preferred
• Availability to work nights, weekends, and holidays
• Ability to lift at least 25 lbs. regularly and to climb, bend, kneel, and maneuver throughout the sales floor and stockroom

Benefits

• Unlimited PTO
• Paid Holidays
• American Giant clothing stipend
• 401(k)
• Medical/Dental/Vision insurance
• Long-term disability insurance
• Short-term disability insurance
• Life Insurance

Pay

$75,000-$85,000 DOE