Store Lead - Aventura, FL

Main Purpose of the Role

The Sales Lead/Retail Keyholder supports the Store Manager and upper management team in driving a performance-based culture within their location, while focusing on delivering exceptional customer experience.

Major Responsibilities

• Monitor and assess retail store performance, including sales, product levels by season, and general compliance with company standards and policies in partnership with Store Leadership.
• Apply a strong understanding of business acumen to drive the business and help build long-term solutions.
• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Assist in merchandising and maintenance of the sales floor.
• Provide honest and confident feedback to customers about style and fit.
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and cleaning.
• Responsible for opening and closing the store & directly managing a team alongside Store Leadership.
• Support the day-to-day performance of the retail store team, enabling an incredible employee experience through regular feedback and performance-based discussion.

Required Competencies

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales
• Minimum 2 years Retail Experience
• Minimum 1 year Retail Management Experience
• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the FWRD brand lifestyle
• Exceptional organizational skills, follow through and attention to detail
• Strong problem-solving attitude
• Collaborative spirit and proactive attitude
• Excellent written and verbal communication skills
• Must have availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Proactive sales approach - able to show initiative/ideas to constantly improve the client experience and drive sales
• Customer-centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty to FWRD
• Motivated and willing to go above and beyond to service the client
• Strong attention to detail

Minimum Qualifications

• Proficient in Gmail, excel, word and online navigation
• In-store Retail experience
• Luxury preferred
• Understanding of garment bodies and fashion trends
• Understanding of retail metrics and terms