Store Lead

Description

To be successful in this role, you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership

Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.

• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business
• Affirms diversity by contributing to an inclusive store environment

Performance

• Supports the management team in the achievement of store business plans, including sales, customer service and operational goals
• Understands how to leverage store reports to understand decisions made to drive the store business
• Participates in driving business outreach opportunities and communicates leads to Store Manager
• Identifies performance opportunities and partners with management team to contribute to development plans

Operational Excellence

• PARTNERS WITH MANAGEMENT TEAM TO ENSURE PROPER STAFFING TO EFFECTIVELY EXECUTE INITIATIVES AND OPERATIONAL TASKS TO DELIVER ON THE CUSTOMER PROMISE
• ASSISTS MANAGEMENT TEAM WITH TRAINING STORE STAFF ON ALL INTERNAL OPERATIONAL FUNCTIONS AS ASSIGNED
• STAYS INFORMED ON CORPORATE COMMUNICATION, DIRECTIVES, INITIATIVES, POLICIES AND PROCEDURES
• SUPPORTS THE MANAGEMENT TEAM WITH THE IMPLEMENTATION OF STORE PROGRAMS TO INCREASE EFFICIENCIES IN SALES, SERVICE, OPERATIONS, AND BRAND

Workplace

• CONTRIBUTES TO AN ENGAGED AND INCLUSIVE STORE ENVIRONMENT WHERE OPINIONS AND CONTRIBUTIONS ARE RECOGNIZED AND VALUED
• SUPPORTS A CULTURE OF LEARNING AND DEVELOPMENT, ENSURE TRAINING TOOLS ARE LEVERAGED
• SERVES AS A ROLE MODEL TO ALL STORE TEAM MEMBERS AND PROVIDE ENTHUSIASMIC MOTIVATIONAL LEADERSHIP
• PARTNERS WITH MANAGEMENT TEAM TO CONDUCT REGULAR STORE MEETINGS ENSURING ALL STORE TEAM MEMBERS ARE UP TO DATE WITH COMPANY DIRECTIVES

Customer Experience

• ASSISTS IN TRAINING THE STORE TEAM ON THE CUSTOMER SERVICE EXPECTATIONS TO CREATE AN EXCEPTIONAL CUSTOMER EXPERIENCE, EXCEED CUSTOMER EXPECTATIONS, AND ACHIEVE A HIGH NET PROMOTER SCORE
• LEVERAGES CUSTOMER FEEDBACK TO PREVENT OR RESOLVE CUSTOMER CONCERNS
• COLLABORATES WITH THE MANAGEMENT TEAM TO ENSURE THE STORE IS VISUALLY SET TO BRAND STANDARDS AND MARKETING INITIATIVES ARE EXECUTED PER COMPANY DIRECTION

Qualifications

• Minimum of 1 year of Retail or Sales experience
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Physical Requirements

• Ability to stand and walk for the majority of work shift, frequently bend, squat and twist
• Frequently lift up to 50 lbs.
• Climb a ladder to reach merchandise and or supplies
• See and distinguish between fabric patterns and colors