Store Lead

About the Role

As a Store Lead, you will partner with your Store Manager to support store team members in achieving sales performance expectations through active coaching, development of a team-selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute strategies to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

Leadership

• Partner with the Store management team to lead store staff in achieving sales, service, and operational expectations when assigned as the manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information effectively to ensure store staff is equipped to maximize business.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive store environment.

Performance

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Understand how to leverage store reports to drive business decisions.
• Participate in driving business outreach opportunities and communicate leads to the Store Manager.
• Identify performance opportunities and partner with the management team to contribute to development plans.

Operational Excellence

• Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
• Assist the management team with training store staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies, and procedures.
• Support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Partner with the management team to conduct regular store meetings, ensuring all store team members are up to date with company directives.

Customer Experience

• Assist in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• Leverage customer feedback to prevent or resolve customer concerns.
• Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
• Self-motivated, results-oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high-performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

Physical Requirements

• Ability to stand and walk for the majority of the work shift.
• Frequently bend, squat, and twist.
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise and/or supplies.
• See and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.