Store - Huck's Sales Associate

About the role

This is a full- or part-time Sales Associate position at Huck’s, a 100% employee-owned company where Associates are expected to uphold the highest standards of customer service and store cleanliness. The golden rule is “The customer is the most important person in all our stores.”

Responsibilities

• Customer Service: Greet customers promptly (including via gasoline intercom), provide courteous service aligned with Best In Class standards, ensure store appearance meets company expectations, and handle customer conflicts using the “MAKE IT RIGHT” method.
• General Job Duties: Commit to the company Vision/Mission Statement (T.H.A.N.K.S), perform tasks assigned by the Store Manager, follow all federal, state, and local laws, adhere to the posted work schedule (or arrange changes with the Store Manager), operate shifts within company guidelines, report sales, cash, or operating discrepancies to the Store Manager, participate in company contests, and practice suggestive selling at all times.
• Accounting: Complete a shift checklist per company policy, record hours worked on the workstation, ring all sales on the register without exception, and accurately record voids, refunds, and price overrides.
• Human Resources: Advise the Store Manager of any personnel situations or policy violations affecting store performance, treat coworkers and customers with dignity and respect, record hours worked, and comply with the Company Responsible Retailing policy.
• Security: Follow all cash-handling procedures, ensure a safe shopping and working environment, protect company assets (including cash and merchandise), follow vendor check-in procedures, keep cash secure in the safe and register, follow policies on excessive cash in registers and safe security, avoid allowing another associate to operate your cash drawer, and follow shift-change procedures.
• Merchandising: Keep coolers, drink boxes, shelves, and displays fully stocked and fronted; clean and maintain equipment; ready high-margin products as directed; use correct pricing from DSD or grocery book; and apply suggestive selling techniques as directed.
• Maintenance: Keep store floors clean; check refrigeration equipment for proper performance and temperatures at least once per shift; clean windows, floors, shelving, counters, gas pumps, and parking lot; follow all items on the shift duty checklist; and immediately report maintenance problems to the Store Manager.
• Safety: Use ladders properly, follow lifting procedures, place wet floor signs as required, and report accidents promptly to the Store Manager and corporate office.
• Huck’s Bucks Loyalty App: Promote the app to customers, explain its benefits, monitor transactions for misuse of points or discounts, and assist customers with sign-up and redemption.