Store - Huck's Sales Associate

About the role

This is a full or part-time Sales Associate position with Huck’s, a 100% employee-owned company. Associates are expected to uphold the highest standards for customer service and store cleanliness, delivering fast, friendly service at all times with the guiding principle: “The customer is the most important person in all our stores.”

Responsibilities

• Customer Service: Greet all customers promptly (including via gasoline intercom), provide courteous service aligned with Best In Class standards, ensure store appearance meets company expectations, and open/ready the store during all hours. Handle customer conflicts using the MAKE IT RIGHT method.
• General Duties: Commit to the company’s Vision/Mission Statement (T.H.A.N.K.S), perform tasks assigned by the Store Manager, follow all federal, state, and local laws, adhere to posted schedules (or arrange changes with the Store Manager), operate shifts within company guidelines, report sales/cash/operating discrepancies to the Store Manager, participate in company contests, and practice suggestive selling at all times.
• Accounting: Complete shift checklists per company policy, accurately record hours worked, ring all sales on the register without exception, and accurately record voids, refunds, and price overrides.
• Human Resources: Report personnel situations or policy violations affecting store performance to the Store Manager, treat coworkers and customers with dignity and respect, comply with the Company Responsible Retailing policy, and record hours worked.
• Security: Follow all cash handling procedures, maintain a safe shopping and working environment, protect company assets (including cash and merchandise), adhere to vendor check-in procedures, keep cash secure in the safe and register, follow policies on excessive cash in registers/change funds/safe security, avoid allowing another associate to operate your cash drawer, and follow shift change procedures.
• Merchandising: Keep coolers, drink boxes, shelves, and displays fully stocked and fronted; clean and maintain equipment; ready high-margin products (e.g., coffee, fountain drinks) as directed; use correct pricing from DSD or grocery book; and apply suggestive selling techniques as directed.
• Maintenance: Keep store floors clean, check refrigeration equipment for proper performance and temperatures at least once per shift, clean windows, floors, shelving, counters, gas pumps, and parking lot, follow all items on the shift duty checklist, and immediately report maintenance problems to the Store Manager.
• Safety: Use ladders properly, follow lifting procedures per company policy, use wet floor signs as required, and report accidents promptly to the Store Manager and corporate office.
• Huck’s Bucks Loyalty App: Promote the Huck’s Bucks Loyalty app to customers, explain its benefits, monitor transactions for misuse of points or discounts, and assist customers with sign-up and usage.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health, dental, vision, and life insurance.
• Employee Stock Ownership Plan (ESOP) and 401(k) with match.
• Paid time off and paid holidays.
• Opportunities for career advancement and professional development within a growing company.
• Employee discounts for food and fuel.