Store Floor Lead (Sur La Table)

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD)
• Provides in-the-moment coaching and feedback to elevate performance and team engagement
• Communicate performance issues directly to the General Manager/Store Manager
• Support onboarding, training, and development of new associates

Customer Experience & Brand Representation

• Represent Sur La Table's brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
• Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
• Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
• Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty

Sales & Business Performance

• Support the achievement of store sales goals through effective customer engagement and team motivation
• Maximize selling opportunities by identifying customer needs and offering relevant solutions
• Consistently meet or exceed monthly sales goals, contributing to overall store revenue
• Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates

Operations & Compliance

• Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards
• Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
• Adhere to applicable wage and hour laws
• Accurately records time worked according to SLT Policy
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed

Physical Requirements

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 4 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
• Regular and predictable attendance

Qualifications & Experience

• Must be 21 years of age or older at the time of employment
• 1 year of retail management experience, preferably in a specialty or culinary retail environment
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team
• Excellent communication, problem-solving, and decision-making abilities
• Passion for community engagement and providing exceptional customer experiences
• Proficiency in Microsoft Office and retail management systems preferred