Store Driver

About the Role

A Driver at our company is responsible for safely delivering parts to professional customers, managing returns, promoting sales, and maintaining strong customer relationships. This role involves a mix of delivery, customer service, sales support, and store maintenance tasks.

Responsibilities

• Pick, stage, and safely deliver parts to professional customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing insights to the CPP
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and parking lot
• General stocking, including truck stocking, back stock, and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Requirements

• High school diploma or equivalent
• Valid driver’s license with an acceptable driving record
• Ability to speak and write English (Spanish a plus); communicate effectively and build strong relationships
• Read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure
• Ability to work an assortment of days, evenings, and weekends as needed
• Confidence in engaging customers and promoting products
• Willingness to learn about new products and sales techniques

Skills

• Safe driving and navigation ability
• Ability to use a delivery board system
• Friendly and persuasive communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems (back stock) and store equipment
• Sales aptitude and customer service orientation
• Ability to identify customer needs and recommend solutions

Preferred Experience

• Automotive parts experience is preferred

Physical Demands

• Predominantly walking or standing during work hours
• Ability to talk, hear, and use hands/fingers to handle or feel
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds with assistance
• Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

• Primarily working inside, but occasional outdoor exposure to various weather conditions (e.g., installing batteries and wiper blades)
• Occasional exposure to moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level in the work environment