Store Director

About the Role

Exemplifies and ensures strong customer service in all aspects of the job. Responsible for total store operations and achieving sales and profit objectives. Plans, organizes, directs, and controls all store activities and personnel to ensure store financial and other objectives are met, consistent with Company policies, procedures, and federal, state, and local laws.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson’s philosophy of personalized service in each department.
• Implements Company and Division merchandising, operating, and sales initiatives.
• Communicates Company goals, objectives, policies, practices, and procedures to department managers and associates and ensures compliance.
• Meets at least weekly with department heads to review ads, sales plans, and store promotions.
• Coordinates safety committee and ensures the company’s safety and health initiatives are implemented and communicated to associates.
• Ensures compliance with Division scheduling initiatives and established policies, wage and payroll guidelines, Time Clock Policy, benefit plans, grooming and dress code standards, and child labor and other employment laws.
• Directs and participates in the training and hiring of store personnel, monitors associate job performance, and makes personnel decisions such as hiring, firing, layoff, promotion, and disciplinary action.
• Conducts formal associate evaluations as necessary per Division guidelines.
• Identifies training needs of key associates for future development and ensures completion of such training.
• Oversees and ensures compliance with proper cash handling procedures, proper accounting of sales, and safe procedures.
• Controls shrink and maintains and controls inventory levels in the backroom areas and on the sales floor per Division directives.
• Develops operating budgets and controls all in-store operating, maintenance, expense, and supply costs.
• Responsible for accurate inventory of all merchandise, supplies, and equipment.
• Recommends expenditures for improvement or repair of store equipment and building.
• Properly conducts or oversees inventories and independent audits.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Creates and maintains positive community relations.
• Develops, promotes, and maintains positive communication channels with manufacturer’s representatives, Store, Division, and Corporate personnel, and unions, where applicable.
• Monitors market conditions, trends, and competitors’ activities.
• Reviews and approves all department schedules in advance of posting to ensure appropriate staffing and adequate coverage.
• Appropriately resolves associate complaints, including complaints of discrimination, harassment, working off the clock, and violations of the law, with guidance and support from the Human Resources Department.
• Safely operates and handles all equipment and hazardous material.
• Provides suggestions, feedback, and effective recommendations to District Sales Manager or Director of Operations, and Division management teams on operational, personnel, and other issues.
• Maintains and safeguards confidentiality concerning associates, store sales, and Company information.
• Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.
• Treats associates consistently, fairly, and with courtesy, dignity, and respect.

Requirements

• Extensive retail background with prior management experience related to retail operations.
• Thorough understanding of overall Company practices, policies, and procedures.
• Strong written and oral communication skills, good leadership and interpersonal skills, and the proven ability to manage people.
• Knowledge of every position under the Store Director’s supervision.
• Knowledge of employment laws and workplace practice policies.
• Knowledge and compliance with local, state, and federal regulations.
• Ability to concentrate and deal with interruptions and customer complaints.
• Strong business and financial knowledge, including knowledge of basic accounting and computer software.
• Extensive working knowledge of profit and loss statements.
• Knowledge and ability to implement emergency procedures, including response to equipment and computer software malfunctions.
• Familiar with emergency plans in the event of a natural disaster, serious accident, or uncommon event(s).
• Must sit, stand, or walk for long periods of time.
• Occasionally reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 50 lbs.
• Operates, pushes, and pulls fully loaded hand trucks and pallet jacks.
• Must cover temporarily for various positions throughout the store as required.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• May utilize cleaning supplies and chemicals from time to time.
• Occasional overnight travel may be required.
• Required to work nights, weekends, and holidays. Scheduled hours will vary.
• Good attendance is required.

Work Environment

• May occasionally be exposed to temperatures of approximately -20° Fahrenheit, 28° Fahrenheit, 35° Fahrenheit while handling products in freezers, coolers, and display cases, and temperatures of up to 400° Fahrenheit while handling products in ovens, hot cases, and fryers.
• Working conditions consist of a temperature-controlled store environment with occasional exposure to outdoor environments with varying temperatures.