Store Director

Customer & Business Performance

• Drive revenue growth, profitability, and overall financial performance of the store by exceeding sales and operational targets.
• Lead by example in delivering Mejuri’s customer experience model (STACK) and ensure consistency through coaching, training, and accountability across all customer interactions.
• Inspire and motivate the team to achieve key performance indicators (KPIs) while fostering a high-energy, customer-first environment.
• Champion service offerings including piercing, engraving, and other in-store experiences to enhance customer engagement and drive conversion.
• Analyze business performance and implement action plans to improve results across sales, customer experience, and productivity metrics.

Operations & Inventory Management

• Oversee all day-to-day operational functions to ensure efficiency, accuracy, and seamless execution.
• Partner with cross-functional teams to support inventory management, cycle counts, and monthly inventory processes.
• Ensure smooth back-of-house operations, including order fulfillment, BOPIS, packaging standards, and customer delivery timelines.
• Maintain organization and operational integrity across inventory, supplies, packaging, and stockroom standards.
• Leverage retail systems and technology to optimize operational performance and troubleshoot issues as needed.
• Mitigate internal, external, and administrative shrink through strong operational controls and team accountability.
• Identify risks, operational gaps, and process inefficiencies, escalating and resolving issues with urgency.

Merchandising & Brand Presentation

• Uphold Mejuri’s visual merchandising standards to ensure an elevated and consistent brand experience.
• Monitor assortment performance and partner on replenishment strategies to maximize sell-through and productivity.
• Execute retail campaigns, signage, and window displays with accuracy and timeliness.
• Maintain the condition and functionality of all fixtures, displays, graphics, and decor elements.
• Coach store teams on visual merchandising standards and updates to ensure consistency across all customer touchpoints.
• Proactively identify and address merchandising opportunities and operational inefficiencies.

People Leadership & Talent Development

• Build and maintain a high-performing team by ensuring the right talent is in the right roles at the right time.
• Lead full-cycle recruitment, including sourcing, interviewing, hiring, and onboarding top talent.
• Foster a culture of accountability, inclusivity, recognition, and continuous development.
• Support onboarding and training initiatives to ensure team members are set up for success and compliant with learning requirements.
• Drive engagement through regular coaching, performance conversations, and development planning.
• Ensure effective workforce planning and scheduling practices that support both business needs and employee experience.
• Partner with People Operations to manage employee relations matters and uphold compliance standards.

Benefits at Mejuri

• Comprehensive medical, dental, and mental health coverage designed with flexibility and inclusivity in mind (US & Canada).
• UK benefits include PMI, Cashplan, and Pension program.
• 401(k) and commuter benefits (US only).
• Paid vacation and sick time.
• Four months of 80% parental leave salary top-up and personalized return-to-work support.
• Monthly retail bonus program.
• Equity program — share in Mejuri’s continued growth.
• Ongoing performance feedback and development opportunities.
• Robust in-house retail learning program.
• Generous employee product discount.

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.