Store Director

Main Responsibilities

• Lead all aspects of store operations to achieve sales, profitability, customer service, and operational goals.
• Champion customer service initiatives and resolve customer concerns in a timely and professional manner.
• Provide leadership, direction, coaching, and development to department managers and store associates.
• Recruit, hire, train, evaluate, and manage store personnel while fostering a positive and inclusive work environment.
• Ensure compliance with company policies, employment laws, safety regulations, payroll practices, and labor standards.
• Manage store financial performance, including budgeting, expense control, inventory management, and shrink reduction.
• Oversee merchandising, promotional execution, product quality, inventory levels, and store presentation standards.
• Build and maintain positive relationships with customers, associates, community organizations, vendors, and business partners.

Soft Skills

• Strong leadership and team-building skills
• Excellent verbal and written communication skills
• Customer-focused mindset with strong problem-solving abilities
• Ability to influence, coach, and develop others
• Effective conflict resolution and interpersonal skills
• Strong organizational and time-management skills
• Adaptability in a fast-paced retail environment
• Sound judgment and decision-making abilities

Competencies

• Retail operations management
• Financial and business acumen
• Talent development and performance management
• Workforce planning and labor management
• Safety and compliance leadership
• Inventory and shrink management
• Customer experience management
• Strategic planning and execution

Knowledge

• Retail store operations and merchandising practices
• Employment laws and workplace policies
• Budgeting, profit and loss statements, and basic accounting principles
• Scheduling and labor management practices
• Safety and regulatory compliance requirements
• Computer systems and business software applications

Abilities

• Lead and motivate teams to achieve business objectives
• Analyze operational and financial data to drive results
• Manage multiple priorities while maintaining attention to detail
• Handle customer and associate concerns professionally and effectively
• Make sound short- and long-term business decisions
• Maintain composure in high-pressure situations
• Work collaboratively with stakeholders across all levels of the organization

Other Requirements

• Extensive retail management experience with responsibility for store operations
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to stand, walk, and move throughout the store for extended periods and occasionally lift up to 50 pounds
• Demonstrated commitment to maintaining a safe, inclusive, and customer-focused environment
• Strong attendance record and ability to respond to operational business needs as required

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associates discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)