Store Director

Main Responsibilities

• Lead and oversee total store operations to achieve sales, profit, and performance objectives.
• Champion and deliver exceptional customer service, ensuring positive customer experiences and resolution of complaints.
• Plan, organize, direct, and control store activities, including merchandising, staffing, and operational execution.
• Manage, develop, and evaluate store associates, including hiring, training, coaching, and performance management.
• Ensure compliance with company policies, labor laws, safety standards, and regulatory requirements.
• Maintain inventory accuracy, shrink control, product quality, and overall store conditions.
• Oversee scheduling and labor planning to ensure appropriate staffing levels.
• Build and maintain strong relationships with customers, community partners, and internal stakeholders.
• Ensure proper cash handling, asset protection, and administrative reporting processes are followed.

Soft Skills

• Strong leadership and team-building capabilities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Problem-solving and conflict resolution skills.
• Ability to work in a fast-paced, dynamic retail environment.
• High level of integrity, professionalism, and accountability.
• Adaptability and ability to manage multiple priorities.

Competencies

• Retail operations management.
• Financial acumen (budgeting, P&L management, cost control).
• Talent management and development.
• Strategic planning and execution.
• Compliance and risk management.
• Customer experience management.
• Decision-making and business judgment.

Requirements

• Extensive retail management experience with a strong operational background.
• Ability to stand, walk, and perform physical tasks for extended periods.
• Ability to lift and move items up to approximately 50 lbs.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Strong understanding of safety practices and ability to operate equipment as needed.
• Commitment to maintaining confidentiality and adhering to company policies.

Benefits

• Competitive wages paid weekly.
• Access to up to 50% of your earned wages before payday, via our partnership with StreamAssociate.
• Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).

We also provide a variety of benefits including:

• A competitive wage paid weekly.
• Up to 50% of your earned wages before payday, via our partnership with StreamAssociate.
• Discounts on health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).