Store Director

Key Responsibilities

• Lead customer service initiatives to meet and exceed goals.
• Handle customer relations positively, resolving complaints effectively, and promoting personalized service.
• Manage overall store operations, implementing merchandising and sales initiatives.
• Communicate company goals and ensure compliance with policies and procedures.
• Oversee safety committee activities, ensuring health and safety initiatives are communicated and adhered to by all associates.
• Maintain high store conditions, product quality, and compliance with labeling and code date standards through daily inspections and coaching.
• Direct the hiring and training of store personnel, providing clear guidance and monitoring performance.
• Conduct evaluations and identify training needs for future development.
• Oversee cash handling procedures, inventory control, and budget management to safeguard company assets and minimize shrink.
• Foster positive community relations and maintain communication with manufacturers, corporate personnel, and local stakeholders.
• Review and approve department schedules to ensure adequate staffing and compliance with labor laws.

Qualifications

• Proven leadership experience in retail or grocery management.
• Strong commitment to customer service and community engagement.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and make sound decisions.
• Knowledge of safety regulations and compliance standards.