Store Customer Service Specialist

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Aid customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Suggest ways to improve sales

Qualifications

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

About the Role

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Requirements

• Minimum Requirements: Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Skills

• Knowledge of Sherwin-Williams products and services
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills, including proficiency with Microsoft Office

Benefits

At Sherwin-Williams, we offer a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plans
• Employee assistance programs
• Flexible spending accounts
• Life insurance
• Short-term and long-term disability insurance
• Disability management services
• Wellness programs
• Discounts on products and services
• Professional development opportunities
• Employee recognition programs

Pay

The pay range for this role is $18.00 - $24.00 per hour, depending on experience and qualifications.

Schedule

The schedule for this role is typically Monday through Saturday, with some evening and weekend hours required.