Store Customer Service Specialist

This position is located at Store #702046, 251 Robert Smalls Blvd., Beaufort, SC 29906. This is a full-time, essential role in our retail stores.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and opportunities to learn and grow.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

This role involves contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, store merchandise, and other items of value. A review of criminal history is required to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience working in a delivery, retail, or customer service position (preferred)
• Previous work experience selling paint and paint-related products (preferred)
• Previous work experience operating tinting and mixing equipment (preferred)
• Valid, unrestricted Driver’s License (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

Benefits

A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits include:

• Retirement plans
• Health care coverage
• Total well-being programs
• Daily commute support

Pay

Compensation decisions depend on skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role is provided considering these factors and may vary based on geographic location.