Store Customer Service Representative

Essential Functions

• Greet and assist customers.
• Enforces the laws and rules of North Carolina regarding the sale of spirituous liquor specifically regarding underage and/or intoxicated persons.
• Operates a computerized point-of-sale (POS) cash register system.
• If applicable, assists with the processing of mixed beverage orders and pickup and/or delivery of same.
• Receive product into the store from the warehouse.
• Process store-to-store transfers of product.
• Stocks, cleans, and maintains shelves with product.
• Affords assistance in updating shelf pricing of product as needed.
• Affords assistance in cleaning duties such as vacuuming, dusting, sweeping, mopping, cleaning bathrooms, removing trash from the parking lots, etc.
• Observes customers while in the store.
• Affords assistance in weekly inventory of product.
• Catches money in cash till at beginning and end of work shift and balances cash sales against till.
• Presents nightly deposit as needed.
• Takes deposit to the bank and buys change from the bank as needed.
• Opens and closes the store.
• Performs other duties as required.

Minimum Qualifications

• Must be at least twenty-one (21) years of age, a U.S. Citizen, and a high school graduate.
• A high school equivalency certificate is acceptable.
• Must possess a valid North Carolina Driver’s License.
• Must pass a drug test and background check.
• Must have his/her own transportation.
• Must be able to perform manual labor in an ABC store.
• This includes being able to lift cases of product and being able to perform any bending or stooping required in normal cleaning and stocking responsibilities.

Supplemental Information

• Knowledge, Skills, and Abilities:
• Ability to learn rules and regulations governing operation of an alcoholic beverage control store.
• Ability to provide excellent customer service.
• Ability to keep a calm and professional demeanor especially in stressful situations.
• Ability to count cash and make appropriate change for business transactions in a store.
• Ability to add, subtract, multiply, and divide all units of measure using whole numbers.
• Ability to manage multiple, concurrent priorities, and easily adapt to changing priorities.
• Ability to speak, read, and write English in a capacity sufficient to perform the tasks of the position.
• Ability to express oneself clearly and concisely both orally and in writing.
• Ability to learn modern retail and inventory practices.
• Ability to comprehensively learn and apply ABC Board policies, rules, and regulations.
• Ability to discern product codes and names and complete various inventory forms.
• Ability to keep themselves in good physical condition.
• Ability to establish and maintain effective working relationships with other employees, the Board, the general public, and various groups and agencies.
• Working Conditions:
• Employee is exposed to inside and outside environmental conditions, both hot and cold weather.
• Employee is exposed to cleaning agent fumes, odors, and dust.
• Employee is exposed to moderate to loud noises.
• Must be able to perform all basic life operational functions of climbing, balancing, stooping, kneeling, fingering, grasping, talking, hearing, and repetitive motions.
• At times, an employee is required to work alone.
• Employees are subject to work in any ABC store in Wilson County as well as the ABC Warehouse.
• Must be able to perform heavy work exerting 100 pounds of force occasionally, 50 pounds of force frequently, and 20 pounds constantly.
• Must possess the visual acuity to prepare and analyze data, visually inspect, use measuring devices, and read extensively.

Description of Work

The benefit package available for the Wilson County ABC Board includes group medical, dental, vision, life, cancer, critical illness, hospital indemnity, and accident insurance plans.

The benefit package available for Wilson County Government includes group medical, dental, vision, disability, life, critical illness, hospital indemnity, and accident insurance plans.

Wilson County Government is also a participating member of the North Carolina Local Governmental Employees' Retirement System as well as Empower Retirement, which includes 401k and 457b.

More information about our benefit plans can be found at: www.wcigov.com.

Employment is contingent upon your successful completion of a pre-employment drug screening and a criminal background check.

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