Store Customer Experience Coordinator-Teller/Platform-Ewing (20hr)
About the role
The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers.
Responsibilities
- Completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.
- Conducts needs-based conversations and offers financial solutions to meet customers' needs.
- Makes quality referrals to appropriate partners.
- Meets individual performance metrics.
- Resolves problems independently, escalating more difficult issues to management.
- Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales.
- Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers.
- Trains and acts as a mentor to new Tellers.
Requirements
- High school diploma or GED
- 1+ years related experience required
- Superior Customer Service skills
- Teller Experience (Preferred)
- Strong organization skills to handle multiple tasks in a fast-paced environment
- Excellent communication skills with ability to be concise, clear and consistent
- Demonstrated effective problem-solving skills
- Demonstrated ability to schedule and prioritize work
- Demonstrated ability to work independently and within deadlines
- Sound judgment in decision making and problem solving
- Proficient in Microsoft Office
- Notary License (Preferred)
Benefits
We offer a competitive salary and benefit program, including:
- Comprehensive, affordable health care through medical, dental, and vision coverage
- Financial security with life and disability insurance
- Opportunities to save using health savings and flexible spending accounts
- Retail benefits to help prepare for the future
- Paid time off and work/life benefits to maintain a good balance
Pay
Competitive salary
Schedule
20 hours
Company
TD Bank, America's Most Convenient Bank® is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US. TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com. We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
Inclusiveness
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.