Store Counter Sales

About the role

As a NAPA Counter Sales associate, you are the “face of the retail store” and the go-to person for customers entering our retail stores for all of their automotive needs. You don’t need to be able to tear down and rebuild a motor, but we do need you to have a background and knowledge of automotive parts. This role is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, work full/part-time, or explore other careers at NAPA.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use your parts knowledge to assist other NAPA team members in answering customer questions.
• Deliver outstanding customer care and interactions with everyone who comes into our store.
• Bring customer focus and high energy to our fast-paced stores.
• Welcome retail customers and engage to provide a positive consumer experience.
• Use technology (computer), cash register, telephone, and paper catalog systems.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
• High School Diploma or GED. Technical or Trade school courses or degree.
• Excellent verbal and written communication skills.
• Ability to thrive in fast-paced retail environments.
• Strong listening skills and empathy for customers.

Qualifications (Preferred)

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric mindset (external and internal).
• ASE Certifications.

Benefits

• Competitive pay and outstanding health benefits.
• 401(k) with company match.
• Paid Time Off: vacation, personal days, holidays, sick days, and parental leave.
• Employee stock purchase plan.
• Tuition reimbursement and professional development opportunities.
• Wellness programs.

Pay

This position offers a starting hourly rate of $17. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

About Us

Join a stable Fortune 200 company with a “family” feel, where promotion from within is part of the culture. Enjoy great training, ongoing development, and support from multiple leaders and your team. No two days or career paths are the same!