Store Counter Sales

About the role

As a NAPA Counter Sales associate, you are looked at as the “face of the retail store” and the go-to person as soon as our customers enter our retail stores for all of their automotive needs. You don’t need to be able to tear down and rebuild an engine (though if you can, that’s a plus), but we do need you to have a background and knowledge of automotive parts.

This is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full- or part-time, or just want to get your foot in the door to explore other careers at NAPA.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone
• Use your parts knowledge to assist other NAPA team members in answering customer questions
• Deliver outstanding customer care and interactions with everyone who comes into our NAPA store
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our stores and engage to provide a positive consumer experience
• Use technology including computers, cash registers, telephones, and paper catalog systems

This is the right opportunity for you if you:

• Genuinely enjoy helping retail and wholesale customers with their auto parts and service questions
• Have gained parts experience by working in the automotive industry or through tinkering with and repairing cars and trucks
• Are willing to learn all things automotive if you don’t already have a background in parts
• Want to join a team where you can learn and grow your career—the opportunities are endless!

What you’ll need

• Valid driver’s license
• Previous experience in a parts store or automotive industry, or at least a willingness to learn all things auto parts
• High school diploma or GED
• Technical or trade school courses or degree
• Excellent verbal and written communication skills
• Love of fast-paced retail environments
• Great listening skills and empathy for customers

Nice to have (not required)

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, or auto body/collision
• Knowledge of cataloging and/or inventory management systems
• Entirely customer-centric (external and internal)
• ASE certifications

What’s in it for you

• Awesome people and brand
• Competitive pay
• Outstanding health benefits and 401(k)
• Stable company: Fortune 200 with a “family” feel
• Culture of promotion from within, using your creativity to find solutions and fixes—no two days or career paths are the same!
• Great training and ongoing development with support from multiple leaders and your team