Store Associate USA

About the Role

A Läderach Store Associate is a brand ambassador, passionate about providing a wonderful shopping experience for Läderach customers. The ideal candidate is a chocolate-lover with vibrant energy and a welcoming personality who enjoys a dynamic retail environment.

Responsibilities

• Deliver an outstanding customer experience, as well as a positive environment for the in-house team.
• Provide training and/or assist Store Associates to ensure production goals are met, including product-finishing projects.
• Execute product sales and register duties, including shop and shelf care, gift packaging, and in-shop order fulfillment.
• Target store sales goals through helpful recommendations.
• Help achieve in-store compliance and loss prevention standards.
• Follow merchandising and food safety protocols.
• Support store managers with visual merchandising set-up and other store-related projects.

Requirements

• At least 1 year of experience in retail sales or a similar fast-paced, customer-minded environment, with increasing levels of responsibility.
• Strong interpersonal skills and ability to communicate effectively.
• Reliable and flexible with scheduling based on store needs.
• Quality-minded with keen attention to detail.
• Passionate about chocolate.

Physical Requirements

• Physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• Ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (e.g., restocking or reorganizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Ability to bend, squat, or reach up high to organize or stock products.
• Maintain cleanliness in the store, which may involve bending down to clean floors or wiping down displays.
• Frequent bending or stretching to restock low shelves or access high displays.
• Ability to lift 15-40 pounds.

Pay

Competitive pay including premium holiday pay (time and a half).

Benefits

• Employee Assistance Program.
• An exciting working environment with motivated colleagues.
• A position with lots of personal responsibility and the opportunity to contribute fresh ideas.
• An open and respectful feedback culture.
• In-house and external further training.
• Unique career opportunities.
• Generous discounts on our products.
• Chocolate at work.
• Easily accessible locations.

About Läderach

High-quality fresh chocolate—that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2,500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and constantly develop new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries, offering our chocolate specialties and inviting customers to experience fresh chocolate in ever-new ways.