Store Associate

Description The Retail Associate is responsible for providing exceptional customer service while supporting the daily operations of Five Star’s Country Store. The Retail Associate assists with processing and handling customer orders in a timely, accurate, safe, and courteous manner. This position assists customers with product selection, processes sales transactions, maintains merchandise displays, and helps ensure the store is clean, organized, and well-stocked. The ideal candidate is dependable, customer-focused, and willing to learn about the wide variety of products offered, including hardware, tools, lawn and garden supplies, farm and ranch products, and other retail merchandise. The individual must be comfortable working both independently and as part of a team to provide a positive shopping experience for customers. Strong computer skills are a must. Essential Tasks Greet customers in a friendly, professional manner and assist them in locating products and making purchasing decisionsBuild positive relationships with customers by providing dependable, courteous service, answering questions, and addressing concerns professionallyProvides knowledgeable assistance regarding merchandise, product features, and availabilityMaintains awareness of all products, seasonal merchandise, and promotions and advertisements and provides this information to customersOperate the point-of-sale (POS) system accurately and efficientlyProcess cash, credit card, check, and account transactions in accordance with company proceduresHandles returns, exchanges, and refunds according to established policiesMaintains accurate cash drawersAssists with opening and closing procedures, including securing the store and preparing registersFollow company processes regarding cash handling, customer accounts, and loss preventionReceives, unloads, inspects, and organizes incoming merchandiseStock shelves, rotates products, and maintains appropriate inventory levelsEnsures merchandise is accurately priced, labeled, and displayedAssists with inventory counts, cycle counts, and identifying discrepanciesMaintains attractive, organized, and well-stocked merchandise displaysAssists with seasonal merchandising, promotional displays, and store resetsMaintains a clean, safe, and organized store, including sales floors, storage areas, entrances, restrooms, and checkout countersPerforms general housekeeping duties, including sweeping, cleaning, and organizing merchandise Requirements Education: High school diploma or equivalent preferred; current students are encouraged to apply. Experience Previous retail, customer service, or inventory experience preferred but not requiredExperience or familiarity with hardware, tools, farm supplies, lawn and garden products, or similar merchandise is beneficialBasic computer skills and the ability to learn point-of-sale and inventory systemsBasic mathematical skills and ability to accurately process financial transactions License, Certificate, Or Registration Valid driver’s license Basic Skills Strong written and verbal communication skills necessaryComputer skills required – Proficient in Microsoft OfficeGood customer service skills and approach necessarySpeaking, Writing, Reading Comprehension, Listening, Monitoring, Judgement and Decision Making, Time Management; Fluent reading, writing, and speaking the English language