Store Assistant (Bonused)

Responsibilities

• Customer Satisfaction: Provides and coaches store staff to provide excellent customer service; greets customers as they enter and thanks them as they leave; offers assistance and suggestions; resolves customer issues; rings up sales accurately on cash register; operates fuel console, lottery machines, money order machine, telecom transactions; resolves routine customer concerns within guidelines; reports to work on time and follows dress and appearance code.
• Facility Condition: Maintains awareness of overall store condition; notifies Store Manager of equipment failure or maintenance/supply needs; performs or directs housekeeping including sweeping/mopping floors; dusting/washing windows, counters, displays, store areas and bathrooms; picking up and disposing of trash; cleaning/checking equipment such as coffee machines, beverage, ice or other refrigeration units and other machines, tools and work aids.
• Merchandising: Monitors and ensures product areas are stocked, rotated and displayed for freshness, appeal and easy customer access; prepares or assists in preparing product inventory orders; makes price changes per Company/brand guidelines; places advertising and pricing signage inside or outside the facility (marquees, ceilings, walls, windows).
• Sales Controls: Ensures all shift sales are completed per Company policies by entering and coaching employees to enter transactions at time of purchase at correct price using correct keys/codes; places payments collected in register and makes correct change.
• Financial Controls: Keeps accurate cash, sales, payroll and inventory control records and accounts for variances; prepares and transmits daily bookkeeping, invoicing and gasoline data; completes daily banking; troubleshoots daily close out and shift sales analysis; finalizes, transmits and processes weekly time and attendance records and payroll; notifies Store Manager of any sales, cash, inventory or operating discrepancy; follows Company/brand guidelines for product breakage or spoilage.
• Staffing Controls: Oversees activities of store employees as directed by Store Manager; performs shift supervision and assumes Store Manager responsibilities when needed; schedules employees per Company guidelines and business needs to maximize customer service and maintain store image; performs and trains all duties of Customer Service Representative and Lead CSR per Company/brand standards; assists with counseling employees, provides feedback to improve performance and gives input on performance reviews; implements non‑discriminatory management skills in hiring, training, counseling, mentoring, motivating and separating employees.
• Security Controls: Assists Store Manager in maintaining a safe environment for employees and customers and protecting Company assets (information, cash, product, equipment, property); reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to Store Manager; reports any situation where unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative Controls: Prepares or assists in preparation of periodic sales, product and operating reports as directed by Store Manager; attends job‑related meetings (may require irregular hours); controls merchandise, cash shortages and other selling expenses; assists in maintaining proper inventory levels and shift audits; performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports; provides regular and predictable onsite attendance; performs duties with minimal supervision; completes daily store reports and other duties as assigned by Store Manager.

Requirements

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a clear and understandable manner.