Store Assistant

About the role

This position is located at 100 Warrendale Rd, Mars, Pennsylvania 16046 and requires shift availability, including weekdays and weekends. The role is full-time and essential duties include providing excellent customer service, maintaining facility condition, merchandising, sales controls, financial controls, staffing controls, security controls, and administrative controls.

Responsibilities

• Provides and coaches store staff to provide excellent customer service in a courteous, friendly and attentive manner.
• Greets customers as they enter the area and thanks customers as they leave; gives assistance and offers suggestions or recommendations to the customer.
• Provides prompt, courteous customer service and professionally resolves customer issues.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Resolves or assists to resolve routine customer concerns within established guidelines.
• Reports to work on time and follows the dress and appearance code.
• Maintains an awareness of the overall store facility’s condition; notifies the Store Manager of any equipment failure or maintenance/supply needs.
• Performs or directs store staff to perform a variety of general housekeeping duties including sweeping and mopping or cleaning floors, dusting and/or washing windows, counters, displays, store areas and bathrooms, picking up and disposing of trash, litter or debris, and cleaning/checking equipment.
• Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access.
• Prepares or assists in preparing product inventory orders and makes price changes in accordance with Company and/or brand guidelines.
• Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price using the correct keys/codes.
• Keeps accurate cash, sales, payroll and inventory control records and accounts for variances.
• Prepares and transmits the daily bookkeeping, invoicing, and gasoline data, completes daily banking, and troubleshoots daily close out and shift sales analysis.
• Finalizes, transmits, and processes weekly time and attendance records and payroll.
• Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• Follows Company and/or brand guidelines for product breakage or spoilage.
• Oversees the activities of store employees as directed by the Store Manager and performs shift supervision and assumes Store Manager responsibilities when needed.
• Schedules employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image.
• Performs and trains all duties of the Customer Service Representative and Lead CSR positions in accordance with Company and/or brand operating, conduct and performance standards.
• Assists with counseling of employees; provides feedback to help employees improve performance and gives input on performance reviews.
• Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
• Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets.
• Reports all incidents to the Store Manager and reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Store Manager.
• Attends job-related meetings and controls merchandise, cash shortages, and other selling expenses.
• Assists in maintaining proper inventory levels and shift audits, performs duties associated with shift change, and provides regular and predictable onsite attendance.

Requirements

• High school diploma or equivalent plus 6 months to 1 year of retail and management work experience preferred.
• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas in a clear and understandable manner.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Ability to work as scheduled including arriving to work on time.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to perform essential duties above.
• Ability to work in the physical and work conditions described below.
• Required to have a valid driver’s license and dependable transportation.
• Ability to work opposite shifts of the Store Manager.
• Ability to have open availability.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead.
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist.
• Ability to grasp, reach and manipulate objects with hands for entire shift.
• Ability to push/pull with arms up to a force of 20 pounds.
• Able to reach overhead for objects.
• Ability to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.