Store Advisor, University Town Center
About the role
You will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.
Responsibilities
- Deliver a premium, individualized customer experience rooted in our On Spirits and the Cloud CX philosophy to create meaningful moments for our fans
- Respond to fan inquiries and resolve issues positively, ensuring a premium shopping experience
- Aid with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
- Maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
- Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
- Contribute ideas for in-store events, community engagement, and other activities to boost fan interactions and store presence
Requirements
- 1+ years of relevant experience in retail or in a customer service-related field
- An understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
- Organizational skills and attention to detail
- Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
- Ability to work weekends, evenings and holidays as needed
Qualifications
- Strong interpersonal and communication skills
- Positive attitude and willingness to learn and grow
- Ability to work independently and as part of a team
Skills
- Customer service skills
- Organizational skills
- Attention to detail
- Problem-solving skills
Benefits
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
Pay
Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
Schedule
Typical hours are Monday through Saturday, with some flexibility for weekends, evenings, and holidays as needed.
Company Information
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members.